Return & Refund
All AQFiT products come with 1 year warranty against manufacturing defects. Physical damage during usage is not covered in warranty. Unless the product received is damaged or wrong product received, there are no refunds on the product. Only replacements are applicable for damaged or manufacturing defect products. The customer has to notify of any damage or manufacturing defect within 24 hrs of receiving the product.
PROCESS FOR REPLACEMENT:
- Customer can contact AQFiT support team through Customer Care Number, AQFiT website or Social Media messenger.
- Technical team at call center address all troubleshoots related issues and guide customers and helps with product and mobile app settings.
- In case of any issue with product, reverse pickup will be done from customer place/point through our logistic partners and replacement/repaired unit is sent back through courier.
- Please ensure that the product is returned with all the accessories and original packaging. Please make sure when you are returning the product, its packed properly and AQFiT will not be liable if the product is damaged in transit during return. Once everything is verified, your replacement will be processed. We usually process all replacements within 48 hrs of the warehouse receiving your product return.
Under following circumstances full refund of a product is valid.
- If delivery of the product takes more time than committed date then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. Reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances, Company do not take any responsibility for a delay in the refund because of the delays made by the bank, calamities or national holidays.
- If the product returned back to our warehouse undeliverable due to customer not available to receive the product or if after several attempts by the courier company the customer still has not taken delivery of the product or if the address given on the order is incorrect, the refund will be processed after deducting shipping and handling charges.
- If the product received is different from the order placed than customer can also ask for a refund. Customer must bring it to the notice of our customer care within 24 hours of receiving the product.
- Under no circumstances, refund will be processed if the product is found to be damaged by the customer.